Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Customer Experience Manager
As a Customer Experience (CX) Manager at Alma, you’ll be responsible for leading a customer experience team that is on a journey to become best-in-class. You will coach and support CX Team Leads and/or Success Specialists, collaborate with other CX Managers and the Senior Manager of the CX Delivery Team to develop systems and processes that support the team, and ensure an exceptional experience for Alma’s two primary audiences: providers looking to grow thriving private practices and people seeking high-quality, affordable care. Internally, you will create an inclusive, equitable culture, empowering each individual on your team to do their best work.
Who you are:
Salary Band: $100,000 – $125,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Learn more about how Alma handles applicant data by reading Alma’s Applicant Privacy Notice .
Jobicy job ID: 119122**Description:** Norton Fitness is a distributor of commercial and residential fitness equipment with a **live WooCommerce/WordPress store**. Were looking for a reliable and skilled developer to **help us expand and enhance our e-commerce site on an ongoing basis**....
...Global healthcare corporation is seeking a Trainer to be responsible for participating in the development and delivery of training programs related to new hire training and new groundbreaking cardiac device products. Responsibilities Deliver virtual, hybrid, and...
...artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz,...
...We seek a go-getter with transferrable skills, gained as a Talent Acquisition Specialist or similar type roles, because you possess valuable... ...internal company training sessions. About The Role This remote position focuses on marketing and communication. Your responsibilities...
...At Coffman Engineers, we serve as both prime consultant and sub consultant on projects large and small, including commercial, retail... ...teams comprised of civil, structural, mechanical, electrical, fire protection, and corrosion control, as well as project/construction...