Job Description

Location: Idaho Falls, Idaho | Knoxville, TN, and/or Remote 
Title: Quality Control Manager
Schedule (FT/PT): Regular Full Time
Travel Required: Yes (25-50%)
Clearance: Ability to Obtain

For over 25 years, North Wind Group (North Wind) and its subsidiary companies have been influencing the future of, and aiming to be the nationwide small business leader in, the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries. North Wind allows its employees to develop creative and practical solutions to complex problems, while accomplishing its mission of delivering quality results safely, on time, and on budget, for every project. Our mission is accomplished through forward-thinking, advanced technology services, and our cultivation of a diverse and inclusive workplace.

North Wind recognizes our biggest asset is our employees. Our success is a direct result of the hard work, skills, expertise, and unique perspectives and talents that each of our employees bring to North Wind. We are looking for exceptionally talented, motivated, and dynamic individuals to join the North Wind team – not only to support our mission but be an integral part of our continued success.

The Quality Control Manager provides quality control program development and implementation support including the development and evaluation of quality procedures and instructions for projects, coaching and mentoring quality control staff, supporting the Business Line Operations and Project Managers with Project Start-up, Execution and Close-out activities and continuing the development and alignment of the corporate Quality Program with the North Wind Business Lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Coach, mentor and manage quality control resources to ensure compliant delivery on projects.
• Prepare and review quality plans, procedures, and other associated documents to support projects.
• Develop and flow down corporate quality programs to the business line, when and where appropriate.
• Develop and monitor metrics, identify negative trends and prepare and implement corrective actions to ensure continuous improvement at the project and program level.
• Develop lessons learned, nonconformance reports (NCRs) and corrective action reports (CARs) when necessary and follow implementation, where appropriate.
• Support and interface with the Operations Manager, Project Managers, company senior managers, and senior client personnel.
• Interface and work with regulators, if needed.
• Support development and implementation of North Wind programmatic QA initiatives.
• Develop and provide quality-related project training.
• Perform regular assessments of projects to verify conformance to requirements.
• Function as lead consultant for technical quality questions.
• Serve as project level quality control manager to cover gaps.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Provide collateral duties as required when needed.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor's degree
• Minimum of 10 years' experience with at least 5 years of direct quality management duties for federal clients.

Skills and Abilities:

• Possess a working knowledge of Adobe Pro, SharePoint, Microsoft Excel, Outlook, PowerPoint, and Word.
• High-level proficiency of written and verbal communication required. Must be well organized and be able to work independently with minimal direction.
• Good understanding of applicable construction laws for local, state, and federal regulatory requirements.
• Strong oral and written communication skills; ability to effectively present information and respond effectively and sensitively to questions from clients, managers, staff, and the general public.
• Excellent interpersonal skills; work effectively and cooperatively with all levels of management, staff, and client, including a high degree of sensitivity regarding confidential client and employee information.
• Ability to advocate and enforce Company policies, procedures, and employee programs.
• Experience implementing applicable quality requirements, including USACE CQM or other relevant Quality Management Systems.
• Working knowledge of Quality processes, including root cause analyses, trending, non-conformances, corrective actions, inspections, testing, auditing, and procurement.
• Understanding of QA recordkeeping and retention policies.
• Ability to plan, supervise, and manage QA/QC resources within business lines.
• Ability to provide training to technical and nontechnical personnel.
• Demonstrated expertise in using construction-oriented management information systems, such as the Corps' Resident Management System (RMS), NAVFAC's WEB CM system (eCMS), Submittal Exchange, and/or Procore.
• Skills relating to reading, interpreting, and applying contract requirements such as Unified Facilities Guide Specifications, FAR clauses, technical codes, and standards etc.

Special Requirements:

• Valid Driver's License.
• Must be able to pass pre-employment background check and drug screening.
• Applicants are required to have REAL ID ACT-compliant documentation at the time of hire and nothing on record that would prohibit you from gaining access to military installations.
• Travel up to 50% (includes local travel if working directly on a project) but may occasionally exceed when necessary.
• Ability to obtain and maintain security clearance.

PREFERRED QUALIFICATIONS:

• A graduate of a four-year accredited college or university program in one of the following disciplines: Environmental, Engineering, Architecture, Construction Management, Engineering Technology, Building Construction, or Building Science. Other equivalent degrees would also be considered.
• PE license is desirable.
• ICC/IBC Inspector Certification is desirable.

PHYSICAL DEMANDS:

• Must be able to stand and walk for prolonged periods. The position will include prolonged periods of sitting in order to perform administrative duties.
• Use of stairs, ladders and fall protection may be required.

WORKING ENVIRONMENT:

• The position will require work to be performed indoors and outdoors. The employee will be exposed to various weather conditions. Other hazards include, but are not limited to working near heavy equipment, noise hazards, chemicals, cleaning products, asbestos, lead-based paint, contaminated soil and road traffic.

REASONABLE ACCOMMODATION:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation ( form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance. 

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