Job Description

Professional Summary

The Program Director of Patient Financial Experience provides strategic direction and oversight of various revenue cycle functions to ensure a consistently world-class experience for our patients. This includes prior authorizations and benefits verification, patient collections, patient estimates, the digital experience via MyChart, and financial advocacy. The position provides direction to a team for the provision of education, auditing, monitoring and support of various revenue functions. The role also includes reporting and analysis of revenue related data and supports patient-facing process improvement. Additionally, the position provides expertise as it relates to billing and patient financial processes, while ensuring compliance with organizational, federal, state & third-party requirements. Knowledge of Epic and how to best utilize the functionality and features to drive the organization’s patient experience forward is required.

Hours : Full-time (40 hours) Week Days

Location : Remote

Our organization is registered for remote work in the following states: MD, VA, DC, FL, PA, and DE. To be considered for a remote or hybrid position, relocation is required to one of the registered states if not currently residing in one.

Requirements :

• Bachelor’s degree required, preferably in business or healthcare
• HFMA Certifications, preferred
• 1+ active Epic Proficiencies or Certifications, specifically in Revenue Cycle applications
• Minimum seven years of experience in healthcare, revenue cycle operations or related field such as operations or technology consulting. This can be substituted for a minimum of five years of working for Epic and/or a top tier consulting firm
• Multiple years of management experience preferred

Additional Accountabilities Include:

• Collaborate with senior leadership to create a comprehensive and effective Patient Financial Experience program
• Provide direction and subject matter expertise on all revenue cycle functions that affect our patients
• Use data-driven approach to analyze organizational opportunities. Will work with an interdisciplinary team with members of RCM, PMO, and IT (among others) to execute projects
• Develop communication and presentation materials for senior leadership to ensure transparency and support of our initiatives
• Establish and oversee annual goals as they relate to the patient financial experience
• Expert on all regulatory requirements and changes as they relate to the patient financial experience

Our competitive Benefits Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans
• Retirement plans
• Paid time off (PTO)
• Tuition reimbursement for you and your dependents
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Effective 6/1/23, employees at Johns Hopkins All Children’s Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 62.90 per hour - Maximum 110.10 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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