Job Description

Operational Trainer (Remote)

Quality and Network Operations

Location:

About the Position:

The Operational Trainer is responsible for developing, delivering, and evaluating training programs that support operational excellence across the organization. This role ensures that employees are equipped with the knowledge, skills, and tools to perform their roles effectively and in alignment with company standards, policies, and procedures. This role will support the implementation of training content and initiatives at Momentum. They will assist and collaborate with cross-functional teams to implement new hire training, refresher/quality training and any other identified ongoing training needs.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design and deliver operational training programs for new hires and existing staff

• Management of new hire training and refresher training for Momentum employees

• Manage training content, agendas, and facilitation for new program launches

• Partner with IT and cross functional teams for new program launches

• Collaborate with department heads and subject matter experts (SMEs) to identify training needs and develop relevant materials

• Conduct training sessions on standard operating procedures (SOPs), systems, and tools.

• Monitor and assess training effectiveness to ensure knowledge transfer and improve program quality

• Maintain and update training documentation, manuals, and course content

• Evaluate employee performance pre- and post-training to ensure learning objectives are met

• Track and report on training attendance, outcomes, and employee progress

• Stay current with industry best practices and regulatory requirements

• Conduct monitoring activity via calls or audits, observing, identifying coaching and training needs

• If training needs are identified, lead efforts to create, gain proper approval and facilitate training

• Foster the MLS culture within the team to inspire and motivate and develop positive team norms as it relates to company culture, behaviors, and performance

• Document, update, and maintain all content within MLS learning management systems or knowledge management system

• Participate in project and system testing and requirements

• Monitor team feedback and collect vital insights to assist in overall goals and initiatives

• Expert in troubleshooting IT and systems issues

• Perform other duties as assigned

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

• Previous experience in a training role in the healthcare/pharmaceutical industry preferred

• Minimum 2–4 years of experience in a training or operational support role

• Experience in developing training materials

• Entrepreneurial spirit and grit

• Experience using multiple software applications within a multiple-screen environment including Microsoft products

• Ability to utilize reporting and data to develop training plans and coach appropriate behaviors

Required License and/or credential(s):

• Bachelor's degree required

Required Skills:

• Strong understanding of operational workflows, preferably in pharmaceuticals/healthcare

• Excellent presentation, facilitation, and communication skills

• Ability to manage multiple training programs and adapt to changing business needs

• Ability to lead with a positive and forward-thinking perspective while assisting in training, onboarding, and mentoring team members

• Effective communication style with a history of success in a cross-functional, fast-paced environment

• Ability to work with different personalities and adjust training and coaching as needed

• Self-motivation: can motivate others and has a strong desire to empower others towards personal and professional growth opportunities

• Experience in Salesforce, Power BI, and other programs essential to success in this role

• Compassion, high emotional intelligence, and a passion to be a patient advocate

Special Position Requirements:

Travel:

Less than 10% as needed

Working Conditions:

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

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