Job Description
Who We Are Looking For The Front Desk Coordinator is integral to fostering a safe, secure, and professional atmosphere within the corporate office space. This highly visible, onsite role serves as the first point of contact for guests, prospective clients, existing clients, and employees. Key responsibilities include managing guest registration, enforcing badge policies, conducting site walkthroughs to report any exceptions to normal operating conditions, and maintaining precise and timely reporting. The ideal candidate will possess strong interpersonal skills, a high level of professionalism, and a dedication to delivering exceptional customer service, and ensuring a positive experience for all who enter the office.
What you will Work On Customer Service:
- Serve as the primary point of contact for the client and their employees while addressing inquiries and resolving issues with professionalism and efficiency
- Manage and respond to customer communications via chat, email, and in-person, ensuring timely and accurate responses
- Collaborate with internal departments to ensure seamless service delivery and promptly address any service-related challenges
- Respond and resolve service requests in the project management tool, ensuring compliance with all Service Level Agreements (SLAs)
- Receive packages and make sure they are delivered to the appropriate individual
- Perform other tasks as mutually agreed upon by the parties
Guest Management:
- Greet and assist guests, ensuring a positive and professional first impression
- Manage and monitor guest access, ensuring all guests are registered, verified, and escorted as necessary
- Provide workplace directions and answer employee questions
Access Control:
- Program, print, and distribute access badges for employees
- Enforce badge policies, including issuing, tracking, and auditing badges to ensure compliance with security protocols
- Conduct regular patrols and assessments of the site, identifying and reporting any hazards, systems malfunctions, door issues, suspicious activities or security breaches
- Intermittently walk the premises during shifts to monitor the environment
Reporting:
- Accurately enter data and generate reports on security incidents, guest interactions, and badge management activities
- Maintain accurate records for badging and first aid inventory and supplies
What You Will Bring - High school diploma required
- Collegiate degree preferred
- 1-3 years of experience in a relevant administrative role
Preferred Skills and Qualifications
- Exceptional interpersonal skills, enabling effective interaction with a diverse range of individuals
- Demonstrates a high level of integrity and professionalism
- Experience working in a corporate setting, demonstrating a strong understanding of corporate protocols, processes, and professional communication
- Outstanding customer service abilities, consistently delivering a positive experience
- Strong verbal and written communication skills, ensuring clarity and effectiveness
- Proficient in using office software (e.g., Microsoft Office, Google Workspace, Slack, etc.) security systems, email platforms, and project management tools
- Skilled in data entry and reporting, ensuring accuracy and reliability
- Meticulous attention to detail, ensuring all tasks are completed with precision
- Resolving conflicts and solving problems efficiently and effectively
- Capable of identifying and assessing risks to maintain a secure environment
- Knowledge of security operations and ability to follow procedures
- Proactive mindset focused on workplace safety, security, and overall satisfaction
- CPR/First Aid/ AED certified or ability to obtain certification
This role description is intended to convey information essential to understanding the scope of the Front Desk Coordinator position and the general nature and level of work expected. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.
Corporate Office Locations Chicago
Los Angeles
Melbourne
New York
Seattle
San Francisco (HQ)
Sunnyvale
Tempe
Toronto
Washington D.C.
Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Job Tags
Permanent employment, Work at office, Shift work,