Job Description
Job Description
A premier Oil and Gas company is seeking a Helpdesk Support Analyst to sit onsite at their office in Birmingham, AL. This person will be responsible for providing 100% phone support for 10K+ users across multiple locations. They will be responsible for working through tickets coming through Jira and resolving a variety of medium to more complex technical issues. Some of the common issues they will resolve will be around password resets, remote access issues, troubleshooting MS application related issues, Active Directory, Citrix, and network connectivity issues. The candidate needs to have great customer service, go getter attitude and comfortable working in a fast-paced environment. Based on knowledge and years of experience, this position offers a pay range of $18-20/hr.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
3+ years experience in a help desk/phone support role
3+ years of hands on in an IT troubleshooting environment
Hands on experience supporting Active Directory (password resets, setting up new users, editing user credentials, etc.)
Experience supporting and troubleshooting Windows 10/11
Experience supporting MS Office Suites products
Experience troubleshooting hardware and software issues
Excellent customer service experience/attitude
Strong written and verbal communication Previous O&G industry experience
Experience troubleshooting remote access issues (2 Factor authorization)
Previous experience working with a ticketing system (Remedy, Jira, etc.) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Job Tags
Similar Jobs
Hawthorne Lane
...firm specializing in recruitment for administrative and Executive Assistant roles in Washington, DC, Maryland, and Virginia. We work with... ...seeking their next step. Our clients offer hybrid, in-person, and remote work models, with roles ranging in responsibilities...
Care Options for Kids
...School-Based Occupational Therapist~$50-$55 per hour Position Summary: The position of School-Based Occupational Therapist provides coordinated Occupational therapy to school-aged children. They plan, implement, and evaluate students to provide appropriate fine...
Delta-T Group Inc.
...Location: Baltimore , MD Date Posted: 05/30/2025 Category: School Education: Bachelor or Master's Degree With over 35... ...seeking a motivated professional to work as a School Licensed Social Worker in the Baltimore area. SUMMARY OF CLIENT'S DESCRIPTION OF...
Clear Flow Gutter Guards
We are seeking a brand ambassador to work our booth at home shows, festivals, fairs, etc. that feature our product. There are no sales. You would just engage in conversation to gather leads for our sales reps to call upon after the event. Have fun while making money!!!...
NOCO
...offerings, NOCO has effectively set the new standard in design, performance, and safety and has introduced an entirely new generation of products. Were looking for a Video Editor to join our growing media team and be responsible for taking raw footage shot by the team,...