Job Description

How You’ll Help Transform Healthcare:

Support Carilion’s hallmarks of service excellence and quality for all job responsibilities. Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors.

 

• Conducts intermediate analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Assists with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimal supervision.
• With minimal guidance, manages assigned projects and meets deadlines.
• Adheres to departmental policies and procedures.
• Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality with minimal supervision.
• Coordinates, plans, and conducts analysis of client business needs with minimal supervision.
• Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies.
• Serve as a liaison between limited Epic modules.
• Serve as mentor to teammates.
• Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment.
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

What We Require:

Education: High school diploma or equivalent required. Associate’s/Bachelor’s degree in computer science, information systems, healthcare, business or equivalent experience required.

Experience: Minimum of five years of related experience.

Licensure, certification, and/or registration: Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management. Certification/Proficiency in applicable Epic module. Additional Certifications/Proficiencies a plus.

Other Minimum Qualifications: Must be a self-initiated team player that can work under minimal supervision, with strong organizational, problem-solving and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written and presentation). Ability to collaborate with others, including clients and vendors. Primary business hours Monday-Friday including some weekends, holidays. Will require after-hours on-call coverage. Occasional travel required.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

 

Requisition Number: 153532 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: Day with after hours call
Recruiter: MARK A MISKOVIC 
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.

 

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Monday to Friday,

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