Job Title: Customer Support Specialist
Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.
Job Type: Full-Time
Salary: Negotiable
Job Description:
Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.
Key Responsibilities:
Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.
Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.
Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.
Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.
Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.
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